Refunds and Exchanges

Refunds and Exchanges

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility:

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return
    Exchanges
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at authorbsobjakken@gmail.com and send your item to: 151 W Superstition Blvd #6912, Apache Junction AZ 85120

    Late or missing refunds

    • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    • If you have done all of this and you still have not received your refund yet, please contact us at authorbsobjakken@gmail.com

      Shipping

      • You will be responsible for paying for your own shipping costs for returning your item.
      • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
      • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
      • Please see, we cannot guarantee that we will receive your returned item.